Customer Experience
Booking System
Rooms, desks and services booked on web and mobile, with online payment and automatic e-Tax invoicing.
The situation
Someone who wants to book has to call or message to ask what is free. An admin opens a file, checks, replies, writes it down. By mid-month nobody is sure who has paid, and month-end is spent reconciling backwards.
With several branches the problem does not double, it compounds — because nobody can see which space is full and which is sitting empty.
How it works
The customer sees the real floor plan and the hours that are genuinely free, picks, pays, and gets their own receipt. The admin is not in that loop at all.
Double-booking is prevented in the database, not by hiding a button — two people pressing at the same moment produce one booking and one person who immediately sees the next free slot.
The back office shows utilisation per day and per branch, so pricing can follow demand and promotions can target the hours that are actually empty.
What changes
- Fully self-service booking; admins leave the reply loop
- New branches onboard without a code change
- Dynamic promotions aimed at the empty hours
- Tax invoicing completes at the moment of payment
Who it is for
- Co-working spaces and leased office buildings
- Conference centres and event spaces
- Sports courts and rentable facilities
- Clinics and services booked in advance
What it connects to
- Payment gateway (card, PromptPay, e-wallet)
- e-Tax invoice provider
- Accounting, by export or API
- Door and lift access control
- Google and Microsoft 365 calendars