Customer Experience
Smart Canteen
Cashless payment on the employee card, shorter queues, and a back office for the vendors.
The situation
Breaks are short, and most of them go on queuing rather than eating. The queue is long because everyone pays in cash, waits for change, and the vendor counts money while trying to serve.
The company, meanwhile, has no idea which dishes sell, which stall queues worst, and no tidy way to subsidise staff meals.
How it works
Staff tap the same card they use to enter the building. Two seconds, no cash, no change, no miscounting.
Vendors see their own daily sales by dish, and the company sees when the queues build, so break times or extra service points can be aimed at the real peak.
Where the company subsidises meals, it happens in the system — a monthly allowance loaded automatically, with no coupons to hand out.
What changes
- Queueing and payment time visibly down; break time handed back
- Vendors stop handling cash, and stop miscounting it
- Usage data the company can plan break times around
- Meal subsidies without coupons
Who it is for
- Factories and plants with their own canteen
- Large office buildings
- Hospitals and campuses
- Employers offering a meal benefit
What it connects to
- Employee cards and access control
- HR for staff records and entitlements
- Top-up and stored-value card systems
- Accounting for vendor reconciliation