Call Point — Parking Assistance across 46 Centres

The existing system had to be replaced, but one constraint shaped everything else: thousands of QR stickers were already fixed to pillars in car parks across the country. A replacement that made every one of them worthless would mean reprinting and re-applying the lot — a cost and a field operation nobody wanted to pay for. So the new system had to read the codes already on the walls, and carry four and a half years of history across rather than start from zero.

The old running-number codes resolve alongside the new ones, so a sticker already on a pillar scans straight into the new system.

Shoppers do not sign in. They scan, pick the kind of help they need, get the interface in their own language without choosing it, and follow the case in realtime until it closes. Where a branch has area checking switched on, the system confirms the person is actually in the car park — and a call button sits beside it throughout, for anyone who would rather not share a location.

The command room sees every open case at once, with alerts for new ones and for those approaching their time limit. Branches, zones, QR codes, help types and time targets are all configured from the back office rather than in code.

Sign-in runs through the client's own corporate identity provider, tested against real staff accounts at the start of the project rather than near the end of it.